Frequently asked questions

RETURN & REFUND POLICY Because BeToka Beauty products are handmade personal-care items, we cannot accept returns or exchanges on products that have been opened, used, or had their safety seal broken. This policy protects the health and safety of every customer. UNOPENED PRODUCTS Unopened, unused products in their original packaging may be returned within 7 days of delivery. Before returning an item, please contact us with your name, order number, and reason for the return. Returns sent without prior approval may not be accepted. Return shipping costs are the customer’s responsibility unless BeToka Beauty made an error with the order. Original shipping charges are nonrefundable. Approved refunds will be issued to the original payment method after the returned product has been received and inspected. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS Please inspect your order when it arrives. If your product is damaged, defective, leaking, or incorrect, contact us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging so we can evaluate the concern. When a claim is approved, BeToka Beauty may offer a replacement or refund at no additional cost to you. NONRETURNABLE ITEMS We cannot accept returns or exchanges for: • Opened, used, or unsealed personal-care products • Products damaged through misuse or improper storage • Personalized or custom-made products • Samples, promotional items, or gift cards • Clearance or final-sale items • Products returned more than 14 days after delivery PRODUCT PREFERENCES AND SENSITIVITIES Fragrance, texture, and individual skin or hair response may vary from person to person. Please review the product ingredients carefully before purchasing and perform a patch test before full use. Disliking a fragrance or experiencing a personal preference issue does not qualify an opened product for a return. If irritation occurs, discontinue use immediately. BeToka Beauty does not provide medical advice; please consult a qualified healthcare professional if you have a medical concern or persistent reaction. ORDER CANCELLATIONS If you need to cancel or change an order, contact us as soon as possible. Once an order has entered processing or has shipped, it cannot be canceled or changed. CONTACT US To request assistance with an order, please contact BeToka Beauty through our website contact form. Include your full name, order number, and a brief description of the issue. By completing a purchase from BeToka Beauty, you acknowledge and agree to this Return & Refund Policy.

Standard shipping takes 5-7 business days within the US. Expedited options are available at checkout.

Currently, we ship within the United States only. We are working on expanding our shipping options.

Once your order ships, you will receive an email with your tracking number. You can also view tracking in your account.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure payment processor. Cash App, Zelle, PayPal